Transcription services are important to organizations in the legal, government, education and business sectors. Accuracy is important in these transcripts, as is the demand for confidentiality.
Ditto Transcripts is a U.S.-based company that offers human-led accuracy, secure handling and direct customer support to its clientele. Unlike other companies, the transcripts are created by trained professionals based in the U.S., not automated systems or foreigners editing AI transcripts. The company practices rigorous security protocols. Ditto also provides its clients with direct access to real people if they need customer service for any reason.
From Medical Transcription to a National Provider
Ditto Transcripts was founded by Ben Walker in 2010. He previously co-owned a medical transcription company, but changes in the healthcare industry adversely affected it. At the same time, Walker observed an increase in inquiries from legal firms and law enforcement agencies looking for transcription services. A difference of opinion on how to proceed with the company made Walker decide to leave and start his own company.
“I also grew up in an entrepreneurial family and wanted to use my background and skills to grow a start-up enterprise,” Walker says. “For the previous 16 years, our company has become one of the premium transcription services companies in the country with clients throughout the United States.”
Why Human-Led Transcription Remains Important
Transcripts are used by various organizations to document legal proceedings, investigations, academic research and official records. Accuracy is particularly important when records may be used by courts, agencies or other regulatory bodies.
Ditto Transcripts uses U.S.-based transcribers and customer service agents and doesn’t outsource these positions. During business hours, calls are answered by the staff, while emails are replied to promptly. The executive team is also available to clients through direct communication.
Ditto Transcripts has a 99% accuracy guarantee. The company promotes this as its service standard and also states that it uses trained transcriptionists with legal or medical expertise so they can capture industry-specific terminology.
“The two biggest obstacles today are from foreign competition claiming to be U.S. companies and AI claiming much higher accuracy than what is actually true. A lot of our clients have tried other cheap foreign companies and AI, and then come to us to get a truly 99% accurate transcript certified by one of our human transcriptionists,” says Walker.
Security and Service as Core Values
Walker is keen to point out that Ditto Transcripts has a physical office in the USA and that customer service is not outsourced to call centers. These points are important considering the current state of the industry.
“Because we are U.S.-based and adhere to rigorous standards, we are HIPAA and CJIS compliant. Foreign companies or those who primarily use AI cannot obtain these important certifications,” says Walker.
To maintain security and confidentiality, employees must pass a fingerprint-based criminal background check by the Colorado Bureau of Investigation.
Transcription Services and Accessibility
Ditto Transcripts deals with a large volume of legal transcription for depositions, court proceedings and more. Accessibility is a concern for people with disabilities, and Walker was involved with updating the Web Content Accessibility Guidelines (WCAG).
“These standards assist disabled individuals in accessing web pages more efficiently,” says Walker.
Accurate transcription is a compliance and public service tool. Accessibility guidelines state that cities and towns with a certain population have to meet the requirements of the WCAG or face penalties.
Walker aspires for Ditto Transcripts to become an industry standard in the United States by continuing its mission to produce accurate transcriptions through human expertise.
“We want people to think of Ditto Transcripts whenever they require secure and accurate transcription services,” says Walker.
